When customers are within 25 miles of the original dealer, they return to that dealer for warranty repairs. Repairs are covered by the original dealer. When customers are more than 25 miles from the original dealer, they call the Bumper to Bumper Certified Service Center Warranty Program toll-free number and are routed to a participating location for warranty repair.
ASE Certified Master Technicians verify the warranty repairs that are needed with the repairing facility and authorize the repair. The Bumper to Bumper Certified Service Center Warranty Program pays the warranty repairing facility their posted labor rate and standard book time for the repair. We pay for parts and labor. The customer has no expense in the process and most repairs are covered.